Returns and exchanges

Not satisfied with your purchase or would you like to exchange it? We would like to hear the reason for this and what we can do to make you satisfied again.

Submit your return notification by email: info@viennacoffee.nl or via our chat function on the website.

Our customer service is ready to provide you with the correct instructions to start the returns process. Remember, as a sender you are responsible for sending your package, following these instructions significantly reduces the risk of errors. For smooth processing, it is important that the return form is completed in full. You will receive this from customer service when you register a return.

Return conditions:

You can return your order with us within 14 days. We will then ensure that the purchase amount is back in your account within 5 working days after receipt of the return shipment. The costs for return shipping are at your own expense.

The following items cannot be returned if a refund of the purchase price is required:

If the original packaging, accessories or product is not reusable due to opening/use (such as coffee beans), products cannot be returned. Take care of hygiene and safety. If this is not guaranteed, you cannot return the product.